Privacy Policy

Last updated: 1 May 2025

Static Caravan Buyer ("we", "us", or "our") operates the website staticcaravanbuyer.com. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Static Caravan Buyer, a company registered in England and Wales. We are the data controller for personal information collected through this website.

Contact: enquiries@staticcaravanbuyer.com | 0800 644 5000

2. What Personal Data We Collect

When you submit an enquiry form on our website, we collect:

• Full name
• Email address
• Phone number
• Details about your static caravan or lodge (type, make, model, year, location)
• Any additional information you voluntarily provide
• Technical data: IP address, browser type, referring URL (collected automatically)

3. How We Use Your Personal Data

We use your data to:

• Respond to your enquiry and provide you with a cash offer for your static caravan
• Contact you by phone or email regarding your enquiry
• Send you a confirmation of your enquiry (auto-reply email)
• Improve our website and services
• Comply with legal obligations

Our lawful basis for processing is legitimate interest (to respond to your enquiry) and consent (where you have ticked the consent checkbox on our form).

4. How Long We Keep Your Data

We retain enquiry data for up to 24 months. After this period, personal data is securely deleted unless we are required to retain it for legal or regulatory reasons.

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Email service providers used to send notification emails (e.g. our hosting mail server)
• Google (Analytics / Ads) - anonymised usage data for website analytics and advertising. See Google's Privacy Policy.
• Legal authorities if required by law

6. Cookies & Analytics

Our website uses cookies to help us understand how visitors use the site and to measure the effectiveness of our advertising. For full details see our Cookie Policy.

7. Your Rights

Under UK GDPR, you have the right to:

• Access - request a copy of personal data we hold about you
• Rectification - request correction of inaccurate data
• Erasure - request deletion of your personal data ("right to be forgotten")
• Restriction - request we limit how we use your data
• Portability - request your data in a portable format
• Object - object to processing based on legitimate interest
• Withdraw consent - at any time, where consent is the basis

To exercise any of these rights, contact us at enquiries@staticcaravanbuyer.com. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes SSL/TLS encryption on all data transmissions and secure server infrastructure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with the date of last update shown at the top.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113